The terms this service is provided on.

1. Who you are contracting with

GOVvpat is provided by Computer Systems Plus, Inc., 2134 North Fine Ave, Fresno, CA 93727 (“we”, “us”). By using the service you agree to these terms on behalf of the organization you represent.

Where your agency requires its own contract, we expect to sign that instead. In a conflict between these terms and a signed agreement, the signed agreement governs.

2. What the service is

We review Accessibility Conformance Reports — the documents commonly called VPATs — against the accessibility standard you name, and return findings: which criteria are addressed, which are not, which claims are supported by an explanation, and which are not.

3. What the service is not

This matters more than anything else on this page.

• It is not a certification. No accreditation body exists for WCAG or Section 508 conformance, and no certificate establishes ADA compliance. We do not issue one, and you should be wary of anyone who does.
• It is not a test of the product. We read the vendor’s document. We do not open the software, and a report can be well written about a product that is not accessible.
• It is not legal advice. We are not your attorneys. Whether your agency meets its obligations is a legal question for your counsel.
• It is not a guarantee against a complaint or a lawsuit. Nobody can sell you that.

A grade describes the report in front of us. It is evidence of diligence in your procurement file, which is a genuinely useful thing — and it is not a substitute for testing the product or for your own judgement.

4. Your account

• You are responsible for the accounts you create and for what the people holding them do.
• Tell us promptly if you believe an account has been accessed by someone who should not have it.
• Do not share one organization’s account with another organization.

5. What you upload

You keep ownership of everything you upload. You grant us permission to process it only to provide the service to you — to read it, produce findings, and store the record.

You confirm that:

• you are entitled to upload the documents you send, and to have us review them; and
• you will not upload material you are prohibited from disclosing to a service provider.

Vendor conformance reports are ordinarily published or supplied for exactly this purpose. If a document is under a confidentiality obligation, check that obligation before uploading it.

6. Adjustments you record

The service lets your team raise a criterion’s rating where they judge the vendor’s remarks justify it. That judgement is yours, not ours. We record what the vendor originally said, what it was changed to, who changed it and the reason given, and both versions appear in the export. Our findings are our own; your adjustments are yours.

7. What we own

We own the software, the review methodology, and the way findings are presented. Nothing here transfers that to you. You may use the findings we produce for you however you need internally — including putting them in a procurement file, sending them to the vendor, or attaching them to a public record.

8. Availability

We aim to keep the service available and will give notice of planned maintenance where we reasonably can. Unless a signed agreement says otherwise, the service is provided without a guaranteed uptime commitment.

9. Fees

Work is quoted before it starts. You will know the scope and the price in writing, and nothing begins until you accept. Invoicing terms follow your purchase order or agreement.

10. Warranties and liability

We will perform the review with reasonable skill and care. Beyond that, the service is provided “as is” and we do not warrant that findings will be free from error or that they will produce any particular outcome with a vendor, an auditor or a court.

To the extent the law allows, our total liability arising out of the service is limited to the fees you paid us for the work giving rise to the claim, and neither party is liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.

Some public agencies cannot agree to limitations of this kind. If that is you, say so — this is a term we expect to negotiate, not one we will hide behind.

11. Ending it

You can stop using the service and close your account at any time. We may suspend an account for non-payment or for use that puts the service or other customers at risk, and we will tell you why.

On closure you can export your data, and on written request we will delete it and confirm when that is done. See the privacy policy for retention.

12. Changes

If we change these terms materially, we will change the effective date and tell account holders. Continuing to use the service after that means accepting the change; if you do not accept it, close the account and ask us for your data.

13. Governing law

These terms are governed by the laws of the State of California, and the courts of Fresno County have jurisdiction — except where your agency is required by law to contract under different terms, in which case tell us and we will use yours.

14. Contact

sales@govvpat.com, or Computer Systems Plus, Inc., 2134 North Fine Ave, Fresno, CA 93727, (559) 251-7767.